CUSTOMER QUALITY & WARRANTY ENGINEER

Reference: 00087
Sector(s): Quality
Salary: £30,000 Per Annum
Salary Details: £30000 Per Annum Pension, life insurance
Town/City: TELFORD
Contract Type: Permanent
Title: CUSTOMER QUALITY - WARRANTY ENGINEER


Location: Telford


Salary: £30’000


Benefits: Pension, life insurance


Purpose of Job
• To ensure compliance to Customer Quality standards and requirements


Duties
• Customer improvement activities and concern analysis
• Proactive risk reduction through FMEA review
• Plant support for organizing complaint containment activities
• Customer visits, UK and Abroad
• Monitoring and management of Customer Portal scores
• Update certification to Customer / Group Portals
• Effective and regular communication with the customer during concerns activities
• Involvement with key with problem solving / 8d meetings
• Raise customer deviations and alerts as required
• Report out Top Quality Issues and Quality Alerts to Group function
• Manage Concern Log
• Populate and Manage Web 8d online concern tracking system
• Organize and facilitate external and internal 8-ds / QRQC’s to improve processes
• Facilitate and implement use of our Lessons learned data base, for external and internal improvement
• Complete warranty analysis, corrective and preventative actions and reporting to customer
• Continuous improvement projects
• Effective root cause analysis
• Contribute towards company objectives
• Report on strategic KPI's
• Implement and adhere to Customer specific requirements
• To ensure conformance to TS16949 and ISO14001 procedures
• Analysis of Warranty returns
• Communication of Warranty reporting and management of liability factors
• To work within environmental, health and safety requirements
• Any other duties that may be reasonably expected to perform


Mandatory Skills / Experience
• Tier one customer facing experience
• Problem solving techniques
• Knowledge of Quality Systems
• Web based applications / Customer Portals
• Core Tools
• FMEA / Work instructions / Control plans / SPC
• Fully conversant with Microsoft office applications
• Ability to generate KPI's
• Full UK Driving licence
• UK residency / Permit to work


Preferred Skills (but not essential)
• Internal auditing experience
• Plastic injection moulding experience
• Knowledge of SAP software.
• GDT
• Knowledge of ISO 14001
• Degree in Engineering / relevant subject
• Demonstrable knowledge of the TS16949 standard